Cannot see RemoteApp icons for users – only administrators


You’ve installed and configured Remote Desktop Services (RDS) on a 2008 R2 server, and configured several RemoteApp Programs to display via RD Web Access.

Despite adding your user account to the Remote Desktop Users local group, and your computer account to the TS Web Access Computers local group, the RemoteApp icons do not display when logged into RD Web Access (https://hostname/RDWeb). However, the icons appear fine when logging in as Administrator.

Here’s how I fixed it:


First, here’s an example of the Audit Failure in the Windows Security log:

Log Name: Security
Source: Microsoft-Windows-Security-Auditing
Date: 29/03/2012 13:40:19
Event ID: 4625
Task Category: Logon
Level: Information
Keywords: Audit Failure
User: N/A
Computer: [computername]
An account failed to log on.

Security ID: IIS APPPOOL\RDWebAccess
Account Name: RDWebAccess
Account Domain: IIS APPPOOL
Logon ID: 0x626f8

Logon Type: 3

Account For Which Logon Failed:
Security ID: NULL SID
Account Name:
Account Domain:

Failure Information:
Failure Reason: Unknown user name or bad password.
Status: 0xc000006d
Sub Status: 0xc0000064

Process Information:
Caller Process ID: 0x9f8
Caller Process Name: C:\Windows\System32\inetsrv\w3wp.exe

Network Information:
Workstation Name: [computername]
Source Network Address: –
Source Port: –

Detailed Authentication Information:
Logon Process: Authz
Authentication Package: Kerberos
Transited Services: –
Package Name (NTLM only): –
Key Length: 0

This event is generated when a logon request fails. It is generated on the computer where access was attempted.

The Subject fields indicate the account on the local system which requested the logon. This is most commonly a service such as the Server service, or a local process such as Winlogon.exe or Services.exe.

The Logon Type field indicates the kind of logon that was requested. The most common types are 2 (interactive) and 3 (network).

The Process Information fields indicate which account and process on the system requested the logon.

The Network Information fields indicate where a remote logon request originated. Workstation name is not always available and may be left blank in some cases.

The authentication information fields provide detailed information about this specific logon request.
– Transited services indicate which intermediate services have participated in this logon request.
– Package name indicates which sub-protocol was used among the NTLM protocols.
– Key length indicates the length of the generated session key. This will be 0 if no session key was requested.

After adding the RDS server’s computer account to the Builtin Windows Authorization Access Group domain group, the RemoteApp icons displayed perfectly.


  1. did the trick for me too, thank you!!

  2. THis solution is not possible for Enterprise.
    Alternate You can change settings on IIS application pool is configured.
    IIS>>Application Pool>>RDWebAccess | Advance Settings…
    Identity (Change to Netwrok services or Give any DOmain ID which have access to check User supplied credentials in AD)